Our Privacy Policy.

This Privacy Policy outlines Sea San Blas ("we", "our", or "the Company") practices with respect to information collected from users who access our website at www.seasanblas.com ("Site"), or otherwise share personal information with us (collectively: "Users").

Processing of your personal information (meaning any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you, providing you with our services, protecting our legitimate interests, and complying with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

We collect two types of data and information from Users:

1. Non-personal Information:

Un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site. Non-personal Information includes aggregated usage information and technical information transmitted by your device (e.g., browser type, operating system, language preference, access times, etc.) to enhance the functionality of our Site. This may also include your activity on the Site (e.g., pages viewed, clicks, actions, etc.).

2. Personal Information:

Individually identifiable information that identifies an individual or may, with reasonable effort, identify an individual. Such information includes:

• Technical information: We receive information needed to deliver and protect the service, such as your IP address and browser/request details. We also use booking and checkout references to manage reservations and recover interrupted checkout attempts.
• Booking and enquiry information: When you make a booking request, manage a reservation or contact us, you may provide your name, email address, phone number, nationality, trip dates, traveler counts, pickup and drop-off details, preferences, notes and message content. You do not need to register a customer account to use the website or booking portal.

We receive your Personal Information from various sources:

• When you submit a booking request, manage a reservation, send a contact enquiry or otherwise communicate with us.
• When you use or access our Site in connection with our services.
• From third-party providers, services, and public registers (e.g., analytics vendors).

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy. We may use the information for the following purposes:

• Communicating with you, including technical updates or customer service responses.
• Sending booking confirmations, itinerary updates and other booking-related messages.
• Website analytics and advertising measurement.
• Conducting statistical and analytical purposes to improve our Site.

We may share Personal Information with trusted third-party providers for the following purposes:

• Hosting and operating our Site.
• Providing personalized displays and services.
• Storing and processing data on our behalf.
• Website analytics and advertising measurement.
• Conducting research or technical diagnostics.

We use booking and enquiry details to arrange and manage your trip, process and track payments, send booking and support communications, provide address search, and protect the service against misuse. Service providers supporting these functions include Cloudflare, Stripe, Google Maps and Resend.

If you use our live chat, the information you share in that conversation is handled through Crisp to help us respond.

You may request to:

• Access, rectify, or delete your personal information.
• Object to or restrict processing of your data.
• Receive a copy of your Personal Information in a structured format.

To exercise any of these rights, contact us at: support@seasanblas.com.

We retain your Personal Information as necessary for our services, legal obligations, dispute resolution, and enforcement of policies. Retention periods vary depending on the type of data and its purpose.

We use browser storage to remember your selected currency, retain checkout-recovery information and keep a dismissed announcement closed during your session. Our booking, payment and other third-party services may also use cookies or similar technologies under their own policies. You can manage browser storage and cookies in your browser settings; disabling them may affect checkout recovery and other features.

The website loads Google Tag Manager, Google Analytics and Google Ads tags for website analytics and advertising measurement.

This Privacy Policy applies only to the information we collect. We are not responsible for third-party privacy practices.

We implement industry-standard security measures to protect your data but cannot guarantee complete security against unauthorized access.

If data transfers occur outside the EEA, they will be made only to countries with adequate data protection levels or under binding agreements.

The website loads Google Tag Manager, Google Analytics and Google Ads tags for website analytics and advertising measurement. To opt-out, visit Network Advertising Initiative or Digital Advertising Alliance.

We use your contact details for booking and support communications, including booking confirmations, itinerary updates and responses to your enquiries. We do not send promotional messages.

In the event of a business transaction (e.g., sale, merger), your information may be transferred to the acquiring entity.

Our Site is not designed for minors. If a child has provided us with Personal Information without consent, contact us at support@seasanblas.com.

We may revise this Privacy Policy from time to time. Updates will be effective immediately upon posting.

For questions about this Privacy Policy, contact us at:

Email: support@seasanblas.com