Our Refund Policy

All reservations with Sea San Blas adhere strictly to the refund policy detailed below, with no exceptions. All cancellation deadlines are set for 8:00 PM (Panama time).

90% Refund — Cancel 5+ Days Before Your Trip
Cancel at least five days before your experience date and you’ll receive a 90% refund. This is the maximum possible refund because Guna authorities and other vendors charge non-refundable permit and service fees once your reservation is confirmed.

50% Refund — Cancel 2 to 5 Days Before Your Trip
If you cancel between two and five days before your experience, you will receive a 50% refund.

0% Refund — Cancel Less Than 2 Days Before Your Trip
Cancellations made less than two days before your experience are not eligible for a refund. At this stage, ground transportation, boat preparation, crew scheduling, Island provisioning, and local permits have already been prepared for your arrival and finalized.

No Cash Payments
All reservations must be securely paid through our website or via bank transfer; we do not accept cash payments. Please be cautious of scams and impostors pretending to work with our company, whether online or locally throughout Panama City. All reservations are made exclusively on our website.

Conditions for Issuing Refunds

Sea San Blas will issue refunds under the following circumstances, always using the refund percentages listed above.

Cancellation by Sea San Blas
If we must cancel your san blas tour for safety reasons—such as weather concerns—or due to unavoidable operational issues, you may choose to reschedule or receive a refund based on the timelines described above.

Medical Evacuation or Emergency
If a medical emergency requires evacuation from the trip, or if Sea San Blas faces an unforeseen emergency, applicable refunds will follow the same refund terms listed above.

Situations Not Eligible for Refunds

Refunds will not be issued in the following scenarios:

Early Departure
If a guest chooses to leave the trip before it ends, no refund applies.

No-Show / Failure to Attend
Guests who do not attend their scheduled san blas trip without cancelling in advance are not eligible for a refund.

Unfavorable Weather
Refunds are not issued for dissatisfaction with the weather. Refunds only apply when Sea San Blas determines that weather conditions are unsafe and cancels the trip.

Missed Pickup or Late Arrival
Guests who are not at the designated pickup location at the scheduled time, or who miss their morning departure, will not receive a refund. When possible, we may offer rescheduling to a later date at no additional cost.

Late Cancellations
Cancellations made less than 2 days before 8:00 PM (Panama time) are not eligible for any refund unless the guest provides verifiable proof of an extenuating emergency.

Policy Enforcement

This refund policy is implemented uniformly to guarantee fairness and to uphold dependable operations for both our guests and crew. Refund requests that do not align with these conditions will not be considered. By making a reservation with Sea San Blas, you inherently accept these refund policies and agree to comply with them. Sea San Blas reserves the right to modify this policy at any time without prior notification.

Last Updated ~ August 2026